Order Support
We’re here to make your experience effortless from checkout to delivery.
Track Your Order
Shipping Information
Processing Time
Carefully prepared within 1–3 business days.
Worldwide Delivery
Shipping available worldwide with tracking included.
Gift-Ready Packaging
Beautifully packaged for a luxurious unboxing experience.
Common Questions
Need a little more help? Here are answers to the most common order questions.
Why hasn’t my tracking updated?
Tracking updates may take 24–48 hours after shipment. During busy periods, carriers may experience slight delays in scanning updates.
If your tracking hasn’t updated after several days, feel free to contact us — we’re happy to help.
Can I change my shipping address?
If your order has not yet shipped, we may still be able to update your shipping address.
Please contact us as soon as possible with your order number.
My package says delivered, but I can’t find it.
We recommend checking around your delivery location or with neighbors first, as carriers may occasionally mark packages as delivered slightly early.
If you still cannot locate your package, contact us and we’ll do our best to assist.
How long does shipping take?
Most orders are prepared within 1–3 business days.
Delivery times may vary depending on your location and shipping method selected at checkout.
Do you offer international shipping?
Yes — Venusgem ships worldwide with tracking available on eligible orders.
Need More Help?
Information
- Phone:(415) 235-2309
- Email:info@venusgem.com
- Address:30 North Gould Street, Sheridan, WY, 82801
- Open Time: Mon - Sat: 7:30am - 8:00pm PST
Sunday: 9:00am - 5:00pm PST
